We have a 7-day return policy, which means you have 7 days after purchase to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unplanted, with tags, and in its original container. You’ll also need the receipt or proof of purchase.
You can always contact us for any return questions at firstname.lastname@example.org or at (864) 458-9864.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Lichtenfelt's is committed to providing quality plant material to our customers. If your tree or shrub doesn't survive for twelve months, we ask that you return the dead plant along with your receipt and we will give you a store credit for 50% of your purchase price. We're in this together! Annuals, herbaceous perennials, and tropicals are not covered under this warranty.
Purchases Made in Error
Any plants purchased in error that reach the pickup stage (items have been pulled and pickup notification sent) are subject to a 10% restocking fee. This is to cover our payment processing fees which are not recovered in the event of a cancelled order as well as to compensate for our staff's time in restocking the plant material. If you wish to avoid the restocking fee, please do not order unless you expect to pickup, in-store, within a week of purchase OR take advantage of our local delivery options. Lichtenfelt's does not ship plant material through any method other than our local delivery service.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like annuals, perennials, tropicals, and houseplants.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If your refund is not reflected after 5 business days, please contact us and we'll make it right.
Thanks to all our wonderful, loyal customers that have kept Greenville green since 1989. We look forward to serving you for years to come.
~ The Lichtenfelt's Team